Order Processing

Orders are processed after payment confirmation and order verification. Processing time is included in our estimated 3–7 business-day delivery window.

• Orders are processed Monday through Friday, excluding holidays.
• Orders placed after the daily cut-off may begin processing on the next business day.
• We may contact you if your order or delivery information requires verification.
• High-demand periods may require additional processing time.

Free Worldwide Standard Shipping

Yamuri provides free standard shipping to all destinations that we currently support. No minimum order value is required for free standard shipping.

Some destinations may be unavailable because of local regulations, carrier limitations, sanctions, or other shipping restrictions. If we cannot deliver to the address provided, our team will contact you and issue an appropriate resolution.

Shipping Costs and Optional Expedited Services

Standard shipping is free to every supported destination. If an expedited or premium delivery service is available and you choose it at checkout, the optional upgrade charge will be displayed before payment.

• Free standard shipping applies automatically to supported destinations.
• No minimum purchase is required for free standard shipping.
• Optional expedited or premium delivery charges, when available, are shown at checkout.
• Address correction, redirection, or reshipment costs caused by incorrect customer-provided information are not part of free standard shipping.

Order Tracking

Once your order ships, we will send a shipping confirmation email containing the available tracking information.

• Please allow 24–48 hours for the first tracking update to appear.
• Tracking updates depend on carrier scans and handoffs.
• Keep your order number and tracking number available when contacting support.
• If tracking shows an exception, follow the carrier instructions or contact our support team.

Customs, Duties, and International Orders

Free worldwide shipping covers the standard carrier shipping charge. International orders may still be reviewed by the destination country’s customs authority, and customs processing may extend the estimated delivery time.

Import duties, taxes, customs fees, or brokerage charges may be assessed by local authorities or carriers. Unless Yamuri expressly states at checkout that these charges are included, they remain the customer’s responsibility and are separate from our free standard shipping offer.

Delays and Delivery Exceptions

Although most orders arrive within the estimated delivery window, delays may occur for reasons outside our direct control, including:

• Carrier delays or missed scans
• Customs clearance
• Weather or local service disruptions
• High-demand or holiday periods
• Remote delivery locations
• Incomplete or incorrect shipping information

If tracking has not updated for an extended period, please contact us with your order number so our support team can assist.

Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing items, is lost in transit, or is marked as delivered but cannot be located, contact us within 7 days of the delivery date.

To help us review the issue, please provide:

• Your order number
• A description of the issue
• Photographs of damaged items and packaging, when applicable
• Available carrier notes or delivery photographs

Please keep the product and all packaging until our support team has completed its review. Verified shipping damage or product defects will be handled at no additional return-shipping cost to the customer.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

• Review the recipient name, address, email, and phone number before completing your order.
• Contact us as soon as possible if you notice an error.
• Address changes may not be possible after an order has entered processing or shipped.

Yamuri is not responsible for unsuccessful delivery caused by incorrect information supplied by the customer. Additional charges may apply if an order must be corrected, redirected, or reshipped.