Return & Refund Policy

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Return & Refund Policy

Return & Refund Policy

60-Day Risk-Free Trial

We proudly offer a 60-day risk-free trial on all YaMuri products.

  • Try your product and experience the benefits risk-free.
  • Most customers notice improvements and choose to keep their product.

Over 95% of customers keep their product after the 60-day trial.

Return Window & Eligibility

You have 60 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be in good condition
    • Normal signs of use are acceptable during the trial period
    • The product must not be intentionally damaged or misused
  • Must include all original packaging, accessories, documentation, and any freebies included at sale
  • Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may be refused.

How to Initiate a Return

Contact us at support@yamuri.net with your order number and reason for return. Our support team will provide step-by-step return instructions.

Tip: Contacting us first ensures faster processing and may help resolve minor issues without a return.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or damaged
  • We recommend using a trackable shipping method to ensure safe delivery

Fast and secure shipping helps us process your refund promptly.

Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to your original payment method
  • Processing may take 5–10 business days
  • You will receive a confirmation email once your refund is completed

Partial Refunds: In certain cases, we may only provide a partial refund, for example:

  • The item is not in its original condition, is damaged, or missing parts (not due to our error)
  • The item is returned after 60 days from delivery

Remember: You can enjoy your product risk-free during the 60-day trial before deciding.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Shipping Locations & Time

  • United States: Orders are processed within 1–2 business days and delivered in 3–6 business days (total)
  • International: Orders are processed and shipped in 7–14 business days (total)

Shipping times are estimates and may vary due to carrier delays, customs, or high demand periods.

Non-Returnable Items

  • Items damaged due to misuse
  • Items returned without prior authorization
  • Products missing original packaging, accessories, or freebies

Refund Prevention & Guidance

  • Contact our support team for usage guidance or troubleshooting
  • Many issues can be resolved without returning the product
  • Most customers see results within the 60-day trial period, so consider fully experiencing your product before returning

Late or Missing Refunds

  • Check your bank account
  • Contact your credit card company
  • Contact your bank

If the issue persists, contact us directly and we will resolve it promptly.

Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Information

  • Email: support@yamuri.net
  • Phone: +1 503-473-9127