60-Day Trial Period

Yamuri offers a 60-day trial period on eligible products. The 60-day period begins on the date your order is confirmed as delivered.

This period gives you time to use the product as directed and determine whether it is suitable for your personal wellness routine.

• The return request must be submitted within 60 days of delivery.
• The product may show normal signs of careful use during the trial.
• Products must not be intentionally damaged, modified, neglected, or misused.
• Return eligibility and shipping requirements described below continue to apply.

Return Eligibility

To be eligible for a return, the following requirements must be met:

• The return request is submitted within 60 days of the delivery date.
• The product is in good condition and has not been damaged through misuse, neglect, unauthorized modification, or improper handling.
• The return includes all original packaging, accessories, documentation, cables, components, and promotional items supplied with the order.
• Valid proof of purchase, such as an order number or receipt, is provided.
• Yamuri has authorized the return before the product is shipped back.

Returns that are incomplete, unauthorized, damaged through misuse, or submitted outside the return period may be refused or may qualify for only a partial refund where permitted.

How to Request a Return

Contact our support team before shipping any product back. Returns sent without prior authorization may not be accepted.

Keep your shipping receipt and tracking information until Yamuri confirms that the return has been received and processed.

Return Shipping

Customers are responsible for return shipping costs when returning a product because it is no longer wanted or is not suitable for their needs.

When an item is confirmed to have arrived damaged or defective, Yamuri will provide the applicable return or replacement instructions at no additional return-shipping cost to the customer.

Yamuri is not responsible for return packages lost or damaged before reaching the authorized return address. We recommend using suitable protective packaging and a trackable shipping service.

Return Inspection and Refunds

After receiving the returned product, Yamuri will inspect it to confirm that it meets the conditions in this policy.

If the return is approved:

• The refund will be issued to the original payment method.
• Yamuri processes approved refunds within 10 days.
• A confirmation email will be sent after the refund has been processed.
• Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges, expedited shipping fees, customs duties, import taxes, and return shipping charges are generally not refundable unless the return is caused by a verified Yamuri error, product defect, or shipping damage.

Partial Refunds

A partial refund may apply when a return is accepted but does not fully meet the original return conditions, including situations where:

• Parts, accessories, documentation, packaging, or promotional items are missing.
• The product has damage or excessive wear not caused by Yamuri or the shipping carrier.
• The product requires cleaning, restoration, or replacement components before it can be processed.

If a deduction applies, Yamuri will explain the reason as part of the return review.

Damaged or Defective Items

If your order arrives damaged, incomplete, or defective, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the damage or defect
• Clear photographs or video of the product
• Photographs of the shipping box and packaging, when applicable
• Any relevant carrier or delivery information

Please keep the product, accessories, and packaging until our team completes its review.

Change-of-mind exchanges are not offered. For verified arrival damage, defects, or incorrect items, Yamuri may arrange an appropriate repair, replacement, or refund at no additional return-shipping cost to the customer.

Non-Returnable Items

The following products or returns may not be accepted:

• Products damaged through misuse, neglect, improper installation, or unauthorized modification
• Returns shipped without prior authorization
• Products missing essential components, accessories, or identifying information
• Return requests submitted after the 60-day return period
• Products identified as final sale or non-returnable at the time of purchase

If you are uncertain whether your order qualifies, contact support before shipping it.

Late or Missing Refunds

If you have received a refund confirmation but the funds do not appear in your account:

1. Check your bank or payment account again.
2. Contact your card issuer or payment provider because posting times may vary.
3. Contact your bank to confirm whether the refund is pending.
4. If the refund still cannot be located, email support@yamuri.net.

Delivery and the Return Window

Yamuri offers worldwide shipping with estimated delivery within 3–7 business days after order confirmation. Delivery estimates include order processing and transit.

Delivery times may vary because of destination restrictions, customs clearance, remote-area service, weather, high-demand periods, or carrier delays.

The 60-day trial and return period begins on the date tracking or other available delivery records confirm that the order was delivered.

Keep your order confirmation and delivery information in case they are needed to verify return eligibility.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact support as soon as possible. Address changes may not be possible after an order enters processing or has shipped.

Yamuri is not responsible for unsuccessful delivery caused by incorrect information supplied by the customer. Additional shipping charges may apply if an order must be redirected or reshipped.